RETENTION ACCOUNT MANAGER
About TM Marketing
We are a huge family that continues its activities in the field of online financial investment and has been growing day by day since the first day of our establishment. We have been serving in Turkey since 2019. Having a mixed team from different cultures, TM Marketing offers its teammates a business environment where they can follow the economic developments in the world. TM Marketing trading platform offers over 300 different trading instruments covering, currencies, digital currency pairs, stocks, indices, commodities, US treasuries, and ETFs.
Our Culture
Our number one goal at TM Marketing is happy people and a healthy and diverse culture. We’re passionate about empowering people to develop their passions, as well as ensuring that everyone feels supported along the way with training and development programs designed to accelerate your career. By joining TM Marketing, you will have the opportunity to accelerate the trajectory of your career in a highly competitive fast-growing company. The results of the employee satisfaction survey we conduct at regular intervals are over 75%. We aim to increase these rates day by day.
Here at TM Marketing, we value all types of experience and education. We don’t expect you to meet every qualification for this position and encourage you to apply if you know most areas.
About the job
By joining our team as a Retention Account Manager you’ll help us to retain our core customer base and you will deal directly with our customers to find out what issues they are facing, how we may improve our products or services, and how to retain their business.
What We Expect from You as A Retention Account Manager
Responsibilities
- Managing and maintaining client portfolios
- Communicating with clients daily - mainly via phone and emails
- To plan and carry out account management and sales activities, to maintain and grow existing customers by the company and regulatory guidelines.
- Resolving and/or escalating customer account issues in a timely fashion to the appropriate.
- Achieving sales targets associated with existing customer accounts.
The ideal Retention Account Manager will possess the following:
Requirements
- Proficiency in English, Spanish, Portuguese, Japanese, Korean, or German
- Strong conflict resolution skills
- Ability to work in a highly dynamic environment
- Ability to remain calm and professional in stressful situations
- Experience isn't essential; however, a Sales Executive / Sales Broker / Sales Trader and bilingual or any experience in Forex and Cryptocurrency would be beneficial.
Perks and Benefits
- Competitive base salary commensurate with experience
- Performance-based bonus in dollar
- Private Health Insurance
- Career development
- Smart Casual dress code.
- Rewards and recognition programs
- Robust onboarding and training program
- Supportive and collaborative culture
- An international and diverse work atmosphere
- Working in a global, multilingual organization
Our aim has always been to make online trading more accessible, enjoyable, and ultimately profitable! Our passion for innovation and service has enabled us to grow and expand into new markets to offer products to serve our growing legion of beginner and experienced traders across the globe.
Whatever your professional background, if you want to become part of a fantastic company that is experiencing rapid growth in all departments within the company then get in touch.
Job Type: Full-time
Salary: 13,500.00TRY - 30,000.00TRY per month
Application Question(s):
- Do you have any experience in Forex or Crypto Market?
