An exciting opportunity exists for an Inbound Business Consultant with a Healthcare IT Company in Johannesburg.
The successful candidate will digitally deliver on the desired end-to-end client experience by developing strong relationships with clients while unlocking the company's value proposition through a process of continuous consultation.
Roles and Responsibilities:
- Manage and take full ownership of an allocated client base - become the clients trusted business champion;
- On-board new clients digitally;
- Collaborate with Sales Consultants to ensure fast and sustained conversion of sales to satisfied clients;
- Maintain an existing allocated client base;
- Continuously consult with clients and act upon opportunities to up-sell additional products and services;
- Train existing clients on new products or processes through a combination of telephonic and digital channels;
- Ensure churn of your client base is within budgeted targets;
- Maintain detailed records of all client interactions in the CRM;
- Collaborate with Sales Consultants to grow your region and maintain its profitability;
- Ensure clients continually experience a “Remarkable CX” infu.sed with digital experiences.
Job Requirements:
Knowledge and Skills:
- Analysis and problem solving skills;
- Mindfulness and attention to detail;
- Relationship-building at all levels;
- Proficiency in English, and at least one other official language;
- Excellent communication and problem-solving skills;
- Planning and organisational skills;
- Time- and self-management skills;
- Negotiation and upselling skills;
- Sound understanding of the SA private medical industry as well as medical practices highly advantageous.
Qualifications and Experience:
- National Senior Certificate (Matric), but tertiary qualification preferred;
- 2+ years in client service in the healthcare and/or information technology sectors;
- 1+ years training clients on software products;
- 1+ years upselling products and services to existing clients;
- 1+ years building strong and trusted business-level relationships with clients;
- 2+ years admin experience;
- 1+ years coordinating with third parties.
Competences:
- Self-motivated and self-directed;
- Able to work within a team environment, “you are only as good as your team”;
- Patience and flexibility;
- Ability to use positive language together with a positive attitude;
- Deliver quality;
- Ability to exercise empathy;
- Desire to learn and grow your knowledge;
- Tenacious.
Apply if this Job is for you and you have the required Qualifications and Experience !
If you don't hear from us within 7 days of applying, then you have unfortunately not make the short-list ...
Job Type: Full-time
Salary: R18,000.00 - R20,000.00 per month
