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The Opportunity
QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most – home to hospital, lab to clinic.
Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all.
Location : Iloilo City, Philippines
Major Duties and Responsibilities :
1.To direct and manage the technical application/key-operator support operations of QuidelOrtho Philippines according to his/her territorial assignment and standards set by QuidelOrtho ASPAC and according to the goals and objectives set by QuidelOrtho Laboratory Specialist Manager.
2.To deliver training to customers to ensure customers operate instruments correctly and efficiently.
3.To deliver efficient installation and commissioning of all instruments and assays according to procedures/protocols.
4.To report complaint within 24 hours of awareness and deliver timely and effective troubleshooting service to maximize uptime of all instruments and improve customer experience and also to provide a level of service that ensures customer retention by routine interfacing and rapport building with all appropriate levels in customers.
5.To ensure maximum menu expansion for existing accounts use by all customers through professional explanation and active promotion of the benefits of QuidelOrtho products and services.
6.To handle Field Corrective Actions as per SOP requirement and comply with all applicable policies and procedures set by QuidelOrtho management.
7.Contribute scientific and technical knowledge of products and their application to sales team as part of winning new accounts.
Qualifications
Minimum Education or Equivalent Experience Required/Preferred
BS Medical Technology
Minimum 5 Years’ Experience in Technical and application Support Specialist Role
Product and Market Knowledge
Has demonstrated experience in laboratory medicine through working in diagnostic laboratories and/or in IVD company
Shows clear understanding of how IVD products are used and applied to patient care
Keeps abreast of developments in laboratory medicine and passes this information to both customers and company colleagues
Minimum Years of Related Knowledge, Skills and Abilities Required/Preferred
Good communication and leadership skills.
Ability to explain technical issues to customers
Good customer service skills
Highly proficient with computer applications
Customer relationship building
Self-development/ motivation
Teamwork
Time management skills
Problem Solving
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